How can we help?
Get help with your account, projects, or learn more about the Pretzel ecosystem.
Why Pretzel Exists
Renovation projects are complex. Between coordinating multiple contractors, tracking budgets, managing timelines, and making countless decisions, things fall through the cracks. Communication breaks down. Trust erodes.
We built Pretzel to bring clarity to this chaos. Pretzel App gives project owners and contractors a shared workspace where nothing gets lost—schedules, budgets, documents, decisions, all in one place.
And Knot ensures that when you hire someone, you're hiring based on verified work, not marketing. Reviews come from completed projects. Portfolios show real results. Reputation is earned, not manufactured.
Together, they form an ecosystem built on accountability, clarity, and craftsmanship.
Support Topics
Browse common support categories
Account & Profile
Help with creating, editing, or managing your professional profile on Knot.
Verification
Information about the verification process for licenses, insurance, and credentials.
Projects & Billing
Questions about Pretzel App projects, subscriptions, invoices, and payments.
Reviews & Ratings
Guidelines for leaving and responding to reviews on the platform.
Frequently Asked Questions
Meet the Team
The people building Pretzel from the ground up — and the advisors helping us get it right.
Founder
Christopher founded Pretzel after experiencing firsthand the communication breakdowns that define most renovation projects. With over 15 years in the software industry, working in startups, custom software, and QA leadership roles, Christopher brings a deep understanding of how to build tools that solve real problems.
Sean Watson
Board Advisor
Sean runs his own renovation business and brings hands-on experience in managing construction projects from start to finish.
IT and Product Strategy
With over 20 years of experience across product, engineering, and operations, John has developed a keen ability to identify gaps, streamline processes, and turn challenges into opportunities.
Startup Strategy and AI
Mayra architects solutions that connect business goals with technology innovation. As an AI specialist and entrepreneur guided by faith and purpose, she brings technical mastery and human-centered leadership across enterprise architecture, SaaS innovation, and digital transformation.
Sales and Go-to-Market Strategy
Mike is best known for transforming brands like Payless Car Rental and Payless Car Sales into global networks, building and operating the first parking reservations software company in the US, and now leading Galt's pioneering pharmaceutical franchising model.
Get in Touch
Can't find what you're looking for? Our team is here to help. Send us a message and we'll respond within 24 hours.
Support Hours
Monday - Friday, 9am - 6pm EST
Response Time
Usually within 24 hours
Pretzel is committed to bringing clarity and trust to the renovation industry.